About us

Catriona Simons

About us

The Guinness Partnership provides housing and care services across England. We own and manage around 65,000 homes, employ 3,000 people and provide services to more than 135,000 customers.

Everything we do is about achieving our vision of improving people's lives by providing as many high-quality affordable homes as possible, and the housing and care services that our customers need most.

Catriona Simons, Chief Executive

The Guinness Partnership

The Guinness Partnership Over 125 years of providing housing and care services across England.

Guinness provides homes and housing services to around 65,000 households and delivers over 10,000 hours of care every week.

We're here to improve people's lives – and create possibilities for them. We do this by providing as many high-quality new homes as possible and by providing great housing and care services. This vision has been a guiding force since we were founded 125 years ago and drives us to be the best we can be.

We’re a customer service business – and our focus is on making sure every customer has a great experience, every time they contact us or access a service. Our social purpose means that any surplus we make is re-invested in new and existing homes, improving services and for the benefit of our customers and communities.

We’ve set some ambitious targets for the future, and by 2018 we aim to be:

  • One of the best service providers in the housing and care sectors
  • One of the best employers in the country
  • Generating strong operating surpluses so that we can continue to be a major developer of new homes.

Important milestones in our history

1890

Sir Edward Guinness donates £200,000 (equivalent to £25 million today) to establish the Guinness Trust in London.

1891

Our first estate is built at Brandon Street, London, providing 190 tenements.

1935

Our first female trustee, Lady Iveagh, is appointed. She was also the third woman to be elected as an MP.

1973

Our first housing scheme outside London is built in Gosport, Hampshire.

1997

HRH Prince Charles becomes our patron.

2005

Guinness Care and Support is set up to focus specifically on caring for older people and those with extra needs.

2007

We become The Guinness Partnership and manage over 50,000 homes.

2015

125 years on, we are proud to provide homes and services to more than 120,000 customers.

Our purpose

Our purpose Great service, great homes and a great place to work.

Customer services operative

Great customer service

We are focused on the services that matter most to our customers, delivering them right first time and to consistently high standards.

Property development staff

Great homes

We are committed to maintaining and improving our existing homes, developing new homes and providing a range of tenancy options that meet the needs of our customers.

Carer

Great care services

We help people to live as independently as possible, giving them choice over the care they receive and responding to their changing needs.

Gardening

Great place to work

We are committed to recruiting, developing and retaining the very best people – individuals who love their work and get huge job satisfaction by making a real difference to our business and our customers.

My family has been given a brand new opportunity and a fresh start. It's wonderful what Guinness has done for us, the quality of the buildings is fantastic.

Lisa, a Guinness resident

How we do it

How we do it Our Guinness Behaviours underpin everything we do.

We deliver great customer service

We listen to our customers; we make our customers' priorities our priorities; we value and respect our customers and make them feel important to us every time we talk to them. We keep our promises and always do what we say we are going to do when we say we are going to do it. We respond quickly when things go wrong and keep our customers informed.

We work together and communicate

We recognise the importance of communication with our customers and each other as central to our success. We understand that listening is key to effective communication and work together to find answers. We manage ourselves and others to be and do our very best. We are accessible, approachable and able to see things from others' point of view.

We focus on performance and excellence

We set high standards and live up to them. We get results and continually look for ways to improve. We manage finance and risk to make the best use of our resources and deliver value for money.

We take responsibility

We own what we do and hold ourselves accountable for Guinness’s success. We provide a 'one organisation' experience and don't blame colleagues or other services if things go wrong. We take responsibility for our own performance and development.

We make things possible and inspire success

We have a 'can-do' attitude; we seek out solutions and think creatively and flexibly. We go the extra mile to make things happen, embracing change as inspirational leaders, managers and colleagues.

We are professional and principled

We always display high standards of integrity; we value and respect others' points of view. We set good examples and are proud of what we do, promoting Guinness to our customers and each other.

What our people say

78%

recommend Guinness as a good place to work

77%

believe their line manager does a good job

90%

take responsibility for their own learning and development

86%

believe that we are committed to excellent customer service

96%

have a good working relationship with their colleagues

80%

believe that they will still be working for Guinness in 12 months' time

Star Awards 2016

Celebrating our award-winning staff

Our businesses

Our businesses

The Guinness Partnership

The Guinness Partnership is a customer-focused, national organisation, providing housing and care services across England. We were established in 1890 to make a positive difference to people's lives, and today we own and manage around 65,000 homes, providing services to more than 135,000 customers.

Guinness Care

Guinness Care is a separate subsidiary company. Working nationally, our dedicated and skilled teams provide care to more than 10,000 customers. By helping people to maintain their independence, supporting them to lead fulfilled lives and offering a range of accommodation, they help to ensure that vulnerable people are able to live safely and securely.

Guinness Property

Supporting Guinness's vision of high-quality and affordable housing, Guinness Property provides responsive repair services to our customers and plays a key role in major works throughout the country.

Guinness in numbers

We manage 60,000 homes
120,000 customers
3,000 employees
Annual turnover of nearly £300m

Our commitments

Our commitments Building an environment in which to grow and succeed.

People

Our success is down to the 3,000 employees working for Guinness across the country. We value enthusiasm and ambition and we look for people who are as passionate as we are about the exciting plans and challenges that lay ahead. That’s why we are investing more than ever in our people, their futures and making Guinness a great place to work. Our Investors in People Gold award is testament to this. From the daily achievements to big organisational successes, every day brings a sense of reward.

Diversity, inclusion and fairness

Our people bring a wide variety of skills and knowledge to the organisation. We recognise that having a diverse workforce that reflects the communities we operate in helps us to achieve our objectives. We are committed to ensuring that all people and potential applicants are treated fairly, without discrimination. As an employer, we ensure that our people treat our customers and each other with dignity and respect. We want them to feel confident enough to raise any issues without fearing prejudice or reprisals. We are committed to supporting and encouraging our people to reach their full potential.

Our environment

As a social organisation, we recognise our responsibility to protect the environment for our generation and future generations.  We’re improving the energy and water efficiency of our homes and supporting our customers to minimise their energy bills; we’re reducing our own environmental footprint; and minimising the environmental impact within our supply chain. We were shortlisted for the Social Housing Provider of the Year at the Inside Housing Sustainable Housing Awards in 2014.

Our communities

We’re committed to creating thriving communities and breaking down the barriers that prevent the fulfilment of individual and collective aspirations. Each year, we invest  around £2 million in a range of services and activities including financial inclusion, access to work, tenancy support and affordable warmth. Our customers can apply for an Aspire Award to help with the cost of training or education. This year we're making awards to more than 125 customers, to help them find a job, move up the career ladder or contribute to their communities.

Customer reading brochure

Awards and recognition

Investor in People Gold
Career Opportunities for Ethnic Minorities
Disability Confident Employer
Stonewall Diversity Champion