Property and maintenance

Property and maintenance staff discussing plans

Property and maintenance

By building high-quality homes in mixed tenure neighbourhoods, we are able to offer a range of affordable housing choices to our customers.

Property and maintenance

Property and maintenance Building, maintaining and repairing homes. That's what our property and maintenance teams do.

Our property and maintenance teams purchase, build, maintain and repair our properties, so we can offer a range of affordable, high-quality homes to our customers.

Building services

Our development team is responsible for developing new housing projects, whether that is purchasing land to support a new build, managing the regeneration of an existing property or ensuring our homes are sustainable and efficient.

Once the development is complete, our asset management and property services teams maintain and repair our properties to ensure that our customers are living in safe and efficient homes. The asset management team manage our external supplier relationships to ensure great service for our customers. They also help us to maximise the value of our properties, so that we can reinvest in more high-quality homes for our customers.

Lettings, sales and marketing

When the properties are available to rent our lettings team in customer services find tenants; our sales and marketing team find buyers when our properties are ready to be sold. These teams support Guinness as we meet the different housing needs of our customers.

Property repair services

Our property repair services team is reliable, customer-focused and highly responsive. Operating across England, Guinness Property provides rapid-response housing repairs, maintenance and improvement services. Supported by the great trade and customer service training provided, the team ensures that our homes are safe and maintained to the very highest of standards.

How we build and manage our homes

At Guinness, we're passionate about improving homes and neighbourhoods. And we are proud to provide more affordable housing by reinvesting our profits back into more and more projects.

Paul Roberts, Executive Director of Guinness Property

Typical roles

Typical roles A shapshot of the jobs you are likely to find on one of our housing projects.

Commercial Surveyor

Taking on a diverse and challenging scope of work, our commercial surveyors provide a high-quality, customer-focused maintenance service in compliance with relevant procedures and legislation.

Construction Project Manager

Because of the scale and scope of our work, our projects are wide ranging and ever evolving. Our construction project managers lead and direct projects with values in excess of £2.5m, ensuring that they’re delivered to the high standards of quality, service and efficiency.

Multi-skilled Technician

Taking on a varied range of tasks, such as maintaining electrical and gas systems, our technicians draw upon a variety of skills to provide a high-quality, customer-focused technical service, in compliance with relevant procedures and legislation.

Asset Optimisation Manager

Our Asset Optimisation Team work to make sure we are using our property assets in the best way, both financially and from a customer perspective.  The Asset Optimisation Manager will work with colleagues across the business to identify assets that may not be being used to their full potential, evaluate options and recommend solutions.

Service Manager

We look to our valued service managers to provide a high-quality, customer-committed service that promotes value for money and ensures compliance with relevant regulations.

Technical Supervisor

Our technical supervisors support and guide employees in operational roles, to ensure that the highest standards of quality, customer service and efficiency are always met.

Head of Development

Our heads of development lead teams that manage and deliver property development and regeneration projects. They are responsible for managing the third parties who build and refurbish properties for Guinness.

Contract Manager

We use a range of contractors to provide servicing and testing activities across our diverse national asset base, ensuring our assets are safe and fit for purpose.  Contract Managers will take on national responsibility for managing a given area of this activity and will take responsibility for driving the highest standards of performance, value for money and compliance.

What we offer

Sian Carnell

What we offer We want our people to enjoy what they do and to feel rewarded.

We offer a career that really makes a difference, with the opportunity to gain nationally recognised qualifications and the chance to develop your career. We want our people to enjoy what they do, to have a real sense of achievement, and feel rewarded. We are proud to have a workforce that lives our values and who are highly engaged.

Competitive pay and allowances

We're committed to attracting and retaining the best people. Each year, we review our salaries to make sure they remain competitive and that we’re paying you fairly.

Flexible working

We offer flexible working opportunities to all of our employees. During employment, these can be discussed with line managers and will be considered fairly and in keeping with business needs.

Annual leave and time off

All employees receive 25 days of annual leave per year, plus bank holidays. If you work part time, this will be calculated on a pro rata basis. We'll also give you four additional days to take during the festive period and the option to buy additional days. You'll also receive additional annual leave in line with your length of service.

Competitive healthcare benefits

We offer great, competitive health and wellbeing benefits. Membership to our private healthcare scheme will enable you to claim back money towards your everyday dental, optical and healthcare treatments (up to a certain amount per year). We also offer eye care vouchers and VDU glasses.

Pension

We'll help you save for your retirement through our workplace pension schemes. We have a defined benefit scheme (the CARE 1/80th Social Housing Pensions Scheme) and a defined contribution scheme. To help you get the most out of your total reward package, we also provide a pension salary sacrifice arrangement that enables you to take advantage of National Insurance Contributions (NICs) savings while maintaining your pension scheme benefits.

Maternity, paternity and adoptive leave

As a new parent or adoptive parent, you'll be eligible for leave in line with statutory entitlements. Should you qualify for it, you may also receive enhanced pay over and above the statutory amounts.

Other types of leave

We understand that there are times when you’ll need other types of leave to help with life events, and we’ll always try our best to accommodate this.

Childcare vouchers

Childcare vouchers are an easy way to reduce your childcare costs. These will help you pay for registered childcare that best suits your needs – including a childminder, after-school club or even a holiday play scheme. Deductions are made from your salary before tax and National Insurance is taken off, which reduces the cost to you significantly. Subsidised vouchers are also available.

Lifestyle benefits

We have a lifestyle benefits scheme, pulling together a range of special offers and great deals.  You can make some great savings on everyday shopping, from fashion and electronics to travel, leisure and days out.

'Give As You Earn Scheme'

With our 'Give As You Earn Scheme', you can donate to any UK-registered charity through your salary. This is an optional benefit and all donations given in this way are tax efficient, so the charity will receive your donation and the tax you would have paid on this amount.

Employee Assistance Programme

We care about the people who work here and all of our employees benefit from access to our Employee Assistance Programme. This is a fully confidential service, run by an external organisation of highly experienced professionals. The services they offer include face-to-face counselling, a stress helpline and tax, fitness and childcare advice. This programme is in place to help our people deal with any personal problems they might have.

Competitive pay, overtime and allowances

We're committed to attracting and retaining the best people. Each year, we review our salaries to make sure they remain competitive and that we’re paying you fairly. Should you be required to work overtime, anti-social hours, or simply be on standby for emergency call outs you'll be eligible for additional allowances.

Flexible working

Where possible we offer flexible working opportunities to our employees. During employment, these can be discussed with line managers and will be considered fairly and in keeping with business needs.

Annual leave and time off

You'll enjoy a minimum of 28 days' annual leave per year, inclusive of bank holidays. If you work part time, this will be calculated on a pro rata basis. You'll also receive additional leave in line with your length of service.

Competitive healthcare benefits

We offer great, competitive health and wellbeing benefits. Joining us in property repair services, you'll receive membership to our Simply Health scheme where you’ll be able to claim back money towards your everyday dental, optical and healthcare treatments (up to a certain amount per year). We also offer eye care vouchers and VDU glasses.

Pension

If you're aged 22 or over and not already in a qualifying workplace pension scheme, you'll be automatically enrolled into the Defined Contribution section of the Social Housing Pensions Scheme (SHPS). We'll pay into this scheme, as will you, but you can also choose to opt out if you want to.

Maternity, paternity and adoption leave

As a new parent or adoptive parent, you'll be eligible for leave in line with statutory entitlements. Should you qualify for it, you may also receive enhanced pay over and above the statutory amounts.

Other types of leave

We understand that there are times when you'll need other types of leave to help with life events, and we’ll always try our best to accommodate this.

Childcare vouchers

Childcare vouchers are an easy way to reduce your childcare costs. These will help you pay for registered childcare that best suits your needs – including a child minder, after-school club or even a holiday play scheme. Deductions are made from your salary before tax and National Insurance is taken off, which reduces the cost to you significantly. Subsidised vouchers are also available.

Transport, mileage and car parking expenses

If it is essential to your role, we'll provide you with a company van for business use. And if you have to travel by car for business, you can claim reasonable mileage and parking.

Employee Assistance Programme

We care about the people who work here and all of our employees benefit from access to our Employee Assistance Programme. This is a fully confidential service, run by an external organisation of highly experienced professionals. The services they offer include face-to-face counselling, a stress helpline and tax, fitness and childcare advice. This programme is in place to help our people deal with any personal problems they might have.

How we'll support you

How we'll support you Investing in our people and supporting them to grow and progress.

Basic training

From the word go, you'll be supported and given the skills and knowledge you need to be confident and effective in your role. New employees complete a structured induction programme and mandatory training programmes including Great Service at Guinness, Equality and Diversity and e-learning; you'll learn everything from our systems and policies through to relevant practical skills you'll need to develop, maintain and repair our properties and estates.

Ongoing learning and development

Great training makes for great success and we offer a wide variety of courses each year to make sure that our employees are equipped with the right skills and knowledge to do their jobs well. Some are mandatory for everyone and some are job specific, from learning about condensation and damp through to health and safety and contract management. We run these courses in the ways that best suit people's needs. So as well as face-to-face training, we offer over a hundred courses via e-learning and workbooks. We also welcome requests for training courses that aren't included in our current offering.

Professional qualifications

We support our people to complete approved professional qualifications in order to enhance their skills and future career prospects. In addition to this, you can claim for one subscription to a professional body per year when this is required for your job role.

Aspire personal learning scheme

Aspire personal learning is a scheme that supports our employees to learn something new. What you choose to learn doesn't have to be work-related but it should encourage learning in the wider context. It could be anything from bricklaying to dancing lessons, or from learning another language to learning to fly! You can claim up to £100 every financial year and you're eligible if you have been an employee of The Guinness Partnership for more than six months and have passed your probation.

Recognition

We take pride in thanking our people for their hard work and we have a number of initiatives in place to reward people, celebrating individuals and teams who have gone above and beyond the normal requirements of the job.

We listen

We are committed to listening and acting upon employee feedback, ensuring that we all have the opportunity to create a Great Place to Work; each year we run employee surveys to ensure everyone has the chance to tell us what we do well and where we could improve. And our staff forum gives all our people a voice in the business decisions that may affect them.

Property and maintenance employee

What our people say

82%

recommend The Guinness Partnership as a good place to work

95%

have a good working relationship with their colleagues

85%

feel committed to Guinness' objectives

92%

believe that they have a role to play in delivering a great customer experience

81%

say that we act on the feedback we receive from customers

85%

believe that they will still be working for Guinness in 12 months' time

Our people

Our people The best people to tell you what it is like to work here are the ones who already do.

Matt

Matt

Electrician

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Working for Guinness has given me the chance to develop my role with as much help as I need.

Omar

Omar

Repairs Planner

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Guinness is such as diverse company. It’s not just about renting out homes or carrying out repairs; it’s about so much more.

Latest jobs

Latest property and maintenance jobs

Sales Support Manager

Location: Gloucester - St Michael's Court

Type: Permanent

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